Serviceteam complaints  

We're always sorry to hear that you have a complaint about Serviceteam and are not happy with one of our services. Serviceteam are committed to ensuring that our customers are satisfied with our service. We have a documented complaints procedure that ensures we take your complaint seriously. We like happy customers at Serviceteam.

Firstly, let us know what the comlaint is about. Contact us by telephone and speak to the Customer Account Manager who you have been working with. If that person cannot resolve your comlaint then speak to their Team Leader. If it is a small problem that is within our power to remedy straight away, the team leader will authoriZe this.

In the unlikely event that this does not solve your problem and end your complaint then put your complaint in writing, addressing it to the Customer Service Department. The address for complaints is Customer Complaints, Serviceteam Limited, First floor, 160 - 164 Gray's Inn Road, London WC1X 8ED.

Please provide as much detail as you possibly can. Help us to help you. If your complaint is about a service that we have provided to you, your letter should contain your account number, your order number and a full breakdown of the specific complaint. Include the name of the person whom you spoke to and your engineer. Detail is the key.

The Customer Service Department will undertake an investigation of your complaint. The result of this investigation will be communicated to you in writing, within 28 days of us receiving your letter. If the balance of your account has already been charged to your card, and we agree after having completed our investigation that you are due a refund, we will issue this refund with 5 days of the date of completion of the investigation. We take complaints very seriously at Serviceteam. We are happy to say that we rarely get a complaint that we cannot resolve amicably.

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