Frequently Asked Questions about our gardeners and landscape gardening services in London

Frequently Asked Questions about our landscape gardening services in London

We'll try to answer your most frequently asked questions about our gardening services here. But if you can't find what you're looking for - no problem - just call 0207 437 0236 and speak to one of our Customer Account Managers. They're always happy to help!

I'm thinking of having some garden landscaping. What do I do next?

Either call or email us with your requirements. Depending on those requirements, we will arrange an appointment for you to meet a gardener, a team leader or a garden designer. At the meeting we'll listen to your ideas, give you our advice (if you want it!) and talk about your budget. We should then have enough information to provide you with a quotation for the landscaping project.

Why do you need to know my budget? Will you charge me more if you think I have more money?

No. This is completely against our ethos. We will always ask you what amount of money you are prepared to spend on the project. We can then give you a better idea of what we can - and what we can't achieve - for that amount of money. Materials vary in quality and price. Larger projects take more time and consequentially, cost more to build than smaller projects. We always charge the same, fixed daily rates for our gardeners, regardless of your financial status.

I'm not happy with the price - it is more expensive than the other quote I have had. What can I do?

We're not afraid of the competition. We know that we offer a great service at a good price. We offer an open and transparent pricing model. There is nothing hidden in our quotations. If you're basing your decision on price alone - then accept the cheapest quote - this is not usually ours.

I'm happy to go ahead with the quote. What is the next step?

Once you are happy with the design and details of the project, we will ask you for a deposit. The deposit is used to purchase the materials for your project. This is usually 50% of the cost of the project. We accept payments by card, credit card or bank transfer. We never accept cash. We then schedule you with a mutually acceptable start date for the project.

Do you work weekends?

In the summer when we are busiest, we usually work 6 days per week. But it is not a problem if this is inconvenient for you. Sometimes it's nice to have a Saturday off!

My project is scheduled for 5 days but it is going to take longer. Why?

We try very hard to make sure that we quote an accurate timescale for your project. However, some things are beyond our control. In the UK, the weather is our number one reason for delays. Turf, patios, brickwork, planting and decking projects don't go well in heavy rain. Sometimes suppliers have problems delivering materials at the right time or councils forget to issue skip permits. Things sometimes happen. Although, most of the time things go according to plan. We don't ask for anymore money when projects take longer than quoted - and because we incur the financial penalty - you can be sure that we take every measure possible to ensure that this does't happen very often. Similarly, sometimes the project goes faster than we anticipated. We don't charge any extra for that either!

I'm not happy with my gardener. What should I do?

You're happiness is our concern. In the unlikely event that you are not happy with one of team members - call us. We will discuss the problem and endeavour to come up with an amicable solution.

How long do you guarantee your work for?

You will of course have guarantees on all the materials used for your landscaping project. Most decking is guaranteed for 15 years for example. We guarantee all our workmanship for 6 months on landscape gardening projects. That means if we are at fault, we'll fix, repair or replace anything. Don't worry, this doesn't happen very often! But if it does, we'll make sure we put it right. We're keen to keep you happy - 30% of our work comes from recommendations.

Do you have a formal complaints procedure?

Yes, as a professional organisation, we have a formal complaints procedure as part of our terms and conditions. Please find those in Section D of this document.

Are you a professional company?

Yes, we are professional, registered and easy to find. But you already know this! Our Company registration number is 07063217 and our VAT registration number is 984849252.

Should I get some other quotes?

Absolutley! Always aim to get 3 quotes in total for any major project you are contemplating. We're confident that you will find us one of the most professional landscaping companies in the UK and we encourage you to compare us with our competitors!

What should I look for when selecting a landscaping company and what do you offer?

Click here for a list of the criteria that makes up a good landscaping company.

We pride ourselves on our open and honest pricing. Our gardening and landscaping quotations are free and fully specified with a full breakdown of the costs involved - including materials and labour. The daily rate is usually cheaper if the work is part of a project taking several days. If your job is smaller we can usually supply a professional tradesperson on a daily rate basis, as shown below:

Prices for landscaping & gardening services

Service

Pricing model

Rate

Garden Clearance	per person per day	£180.00
Garden Clearance	per person / half day	£100.00
Garden Clearance	per person per hour	£30.00
Fencing	per person per day	£170.00
Decking	per person per day	£170.00
Garden Landscaper	per person per day	£170.00
Design	on application	N/A
Garden Waste Removal	per tonne	£65.00
General Waste Removal	per tonne	£105.00

Points to note:

All prices listed here exclude VAT
However your quotation will contain all costs, prices and VAT

I was very happy with Richard's plan. It was very thorough and detailed. It was very well designed. In fact, we have the drawing of the garden in a frame on the kitchen wall.

Melinda Goodwin, London

We were both impressed with Alan's ideas and knowledge and we'd be happy to go ahead with a concept plan.

Michael Dearing, London

Richard's design is outstanding. I think the garden will look much better than we envisaged. There are some wonderful little touches. I would certainly like to go ahead.

Roger Burrows, London

I was very impressed with Serviceteam. From the very outset I received a professional service. The quote was well laid out and informative. The price was good. The team was friendly. The project manager - knowledgeable and helpful. The project and standard of workmanship was exceptional. I would have no hesistation in recommending them.

Janet Webber, London

I've had a really good experience with Serviceteam. They are a very professional company. From start to finish, I felt like I'd been kept in the loop at every stage. And the final result is exactly what I wanted. I would recommend them to anyone looking for a first class landscaped garden. Once again, thankyou for all your hard work.

Katherine Hallem, London

Last summer we decided to have the garden landscaped. A friend recommended Serviceteam. They had used them last year and said they were great. They came around to visit and I was impressed with Ryan - the team leader. He really knew what he was talking about and had some great ideas for the garden. Similar ideas to the way we wanted the garden to look. We received a good quote and finally decided on new lawn, a wooden deck, a new fence and a garden path.

The work started two weeks later at 8am on a Monday morning! The project was to last 2 weeks. I left them to it went to work. I gave Ryan a set of keys. I have to say over the 2 weeks the team worked really hard. Towards the end of the job until 7pm! We did have rain for 3 days during the project, which cost us some time, so the project finished 3 days over. But Ryan explained everything to me every evening - why there mght be a slight change to the plan, where they could save time. I really appreciated that level of communication and I understood the decisions we made were to keep the project on track.

Like any building project, there is a certain level of upheaval, but the site looked tidy every evening and the team were really considerate, understanding that what to them was a building site - was our home.

When the project was finished, it was a transformation. It looked beautiful. Just as we'd discussed and just what we wanted. Ryan explained that we needed to take some care with the lawn until it had settled and that the deck would settle as the wood expanded and contracted. But if there were any problems I should give him a call. Thankfully - so far - there haven't been any.

I think I've had a great service. I would recommend Serviceteam to anyone. In fact, I have already recommended several friends. If you are looking for the best landscaping company in London - look no further!

Grace Robertson, London

If you'd like us to send you a free copy of our brochure please visit our 'contact us' page and select 'brochure request'.

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